Camden Dermatology & Mohs Surgery is temporarily suspending Teledermatology Vists

As we attempt to reduce the in-person clinical visits which were rescheduled due to COVID-19, we are not actively scheduling additional telederm visits at this time.

We will keep everyone updated should circumstances evolve.


Camden Dermatology & Mohs Surgery is pleased to offer EXISTING and NEW patients teledermatology visits!


You can now easily see Dr. Lavigne or Sam Cohen, PA-C right from the comfort, safety and convenience of your own home!  

Our world including Maine has rapidly changed in response to the threat of the COVID-19 infection. Camden Dermatology & Mohs Surgery values your health & safety as well as that of our staff. In keeping with the most recent recommendations from the American Academy of Dermatology (AAD), the American College of Mohs Surgeons (ACMS) as well as guidance from the state and national levels, we are adapting to provide both EXISTING and NEW patient appointments through telederm visits.

As a patient, how do I join a video visit from my phone?

Camden Dermatology & Mohs Surgery has partnered with Klara, our communications company, to offer an easy to use, state of the art HIPPA secure telederm visit.


We will always aim to contact you typically the day before your scheduled telederm visit to do a "test visit".  Our staff will coach you through the process and give you the support you need.  We hope you will find this guide helpful along with our assitance. 


(You can also join a visit from your computer- see below for those instructions.)


What kind of phone do I need?

You can access your visit from any type of smartphone such as Apple iPhone or Android device.


Please take the following steps for your telederm visit:


1) Prepare for your telederm visit

     A few minutes before the scheduled time:

  • Make sure your device has a good connection to your internet or WiFi service
  • You will need to be in a well-lit room
  • Have a flashlight handy just in case more light is needed 
  • Your space should be quiet and as private as you feel necessary
  • If your visit pertains to a specific lesion, an item of reference such as a ruler or a coin can help gauge size more accurately. 

2) Open the text message from Camden Dermatology & Mohs Surgery

  • You will receive a text message from our office which contains a special link to take you to a HIPPA secue portal for the visit
  • Click on the underlined link 

3) The link will open in a new browser window. You'll need to use the following browsers for the video visit to work successfully:


iPhone or iPad: Use a Safari browser

Android: Use a Chrome browser

 **If you find you are having technical difficulties please verify that your device is utilizing the appropriate web browser. **

3) Verify your DOB

If you're new to Klara, or it's been 30 days since the last time you verified your DOB in Klara, you'll need to verify your DOB before you can join the visit


*One tip - if you would like to arrange a telederm visit, but  do not  have regular access to a cell phone, it would be possible to still complete a computer visit provided you had a family member  or someone you trust who could verify your date of birth by a mobile number for you*










4) Join the video visit

When you're ready to join the visit, 

click Join video call. 
If it is the first time you are using Klara for a video visit, you may need to allow your browser to access your camera and microphone. 
Click Allow when you are prompted.
How do I join a video visit from my computer?

If you are electing to use a computer to conduct your telederm visit, please review the following steps.



1) Prepare for your telederm visit

     A few minutes before the scheduled time:


  • Make sure your device has a good connection to your internet or WiFi service
  • You will need to be in a well-lit room
  • Have a flashlight handy just in case more light is needed 
  • Your space should be quiet and as private as you feel necessary
  • If your visit pertains to a specific lesion, an item of reference such as a ruler or a coin can help gauge size more accurately. 



2) Open the text message from Camden Dermatology & Mohs Surgery

At the time of your visit, or just before your visit, we   will initiate the visit by sending you a text message letting you know we are ready to begin. 






3) Go to patient.klara.com and enter your cell phone number.




4) Enter your verification code. You'll receive a text with a four-digit verification code. Enter it in Klara.
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