Tag is a fun game, but phone tag, not so much!
Learn about our newest tool to help ease communication
I know I have a tendency to brag on my staff, but I feel incredibly fortunate to have been able to start this practice with such an amazing group of assistants. As most of you will understand, starting a medical practice these days has its challenges. One of those is keeping a balance between the best service and managing costs.
If we had unlimited resources, I think an in-house call center would be ideal. Then all calls could be answered by a LIVE person, a REAL human being on the line with you in REAL time. But presently I have an amazing assistant Jessica who answers (or tries to answer!) every call. Let me tell you, Jessica is awesome. She is kind, through and communicates more clearly than almost anyone I know. She is a machine when it comes to taking calls. But clearly she is one person (although often she does the work of many more).
So what happens when she is helping schedule an appointment and someone else calls? More often than not, the second call will go to voicemail. It is our goal to have all our assistant staff checking the voicemail logs regularly in order to respond in a timely fashion. But alas on busy days, this system can lead to frustration and the anticipation of playing another round of phone tag just gets daunting.
Well, we have finally landed on what we hope is an ideal solution. Type "Hello" to Klara. When coming to the website, you will find a new nice little blue box in the lower right hand corner of the screen with the prompt, "Message Us". Clicking this box will open up a channel to allow for HIPAA secure messaging straight to our support staff at the office. Using the vast power of technology, our office can more easily distribute these HIPAA secure messages to any available staff member to respond in a much more efficient manner, and wait for it, you can even upload a HIPAA secure photo if needed!
Thanks for your continued support of Camden Dermatology & Mohs Surgery!



